SNOWFLAKE STORIES, LLC’S CUSTOMER PRIVACY POLICY

Snowflake Stories, LLC
115 Pocono Road, P.O. Box 125, Brookfield, CT 06804
info@SnowflakeStories.com

This document governs the privacy policy of our Website, SnowflakeStories.com. Any capitalized terms not defined in this Policy will have the same meaning as where they are defined elsewhere on our Website. We use definitions as a way of making the Policy more readable.

Definitions

"Non-Personal Information" (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.

"Personally Identifiable Information" (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us.

Our Commitment to Your Privacy

Our Privacy Policy tells you what PII we may collect from you, how we may share your PII, and how you can limit our sharing of your PII.

Snowflake Stories, LLC is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience.

Snowflake Stories, LLC, our trusted third party service providers and our affiliates respect your privacy and recognize the need for appropriate protection and management of your PII you share with us.

Links to Other Websites

Our Website may contain links to other websites. You understand that these websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and provide links to these websites solely for your convenience.

You acknowledge and agree that your use and access of these websites is solely at your own risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website, you can browse our Website to find out more about us. You are not required to provide us with any PII as a Visitor.

However, if you register as a Customer to create an account or purchase goods from our Website, you must provide PII in order for us to provide you with various features and/or functionality from our Website. As a Customer, we collect your PII in the following ways:

At Customer Registration
When you register with us as a customer, you provide us with your valid email address.

At Purchase
When you purchase a personalized children’s book on our Website, you must provide your first and last name, email address, telephone number, mailing address and billing address (if different from your mailing address).

Book Customization
When using Snowflake Stories, LLC’s proprietary Character Builder, to create your custom storybook, you must provide the first and last name as well as the age of the main character, the first names of (up to) five additional cast members and the appearance selections for each character.

Online Forms
There may be online forms used in our Website. The information you enter into these online forms may contain PII. These forms may include surveys, contest entries and reviews.

Computer Information Collected

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered NPI. We may also collect any of the following:

Cookies
Our Website uses “Cookies” to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We may use Cookies to track sales generated through our brand ambassador and affiliate program. We also may muse Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place PII in Cookies.

Web Beacons
We may also use a technology called, web beacons, to collect general information about your use of our Website and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Our Web Beacons are not used to track your activity outside of our Website. We do not link NPI from Web Beacons to PII without your permission.

Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our Website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

How Information is Used

We use PII that you provide for our internal purposes, such as offering our services to you, improving customer service, providing a personalized user experience, confirming and tracking your order, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us and/or our affiliates.

We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties. We use this combined information for your online experience and to let you know about new products, services, offers, and other promotion.

We do not sell Customer PII to third parties.

However, we do share customer information with trusted third parties to provide contracted services for our business, including, but not limited to processing credit cards, hosting our website, or advertising, as well as to carry out customer-requested actions, such as creating and fulfilling an order for books or other merchandise, sending out newsletters and other similar activities. In many cases, we will need to provide some if not all the PII you provide so these trusted third parties can perform these services. These trusted third parties are only authorized to use your PII as provided within this Privacy Policy.

There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.

Finally, if we were to sell or transfer our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.

Changing Your Information

You may change your PII at any time using facilities found on our Website. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request or contact us using the form on the Contact Us page on our Website.

Opting Out of Sharing Information

You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

"California Do Not Track" Settings

Some web browsers have settings that enable you to request that our Website not track your movement within our Website. Our Website does obey such settings when transmitted to and detected by our Website. Due to circumstances that are outside our control (i.e. internet transmission issues, web browser/web server incompatibilities, etc.), we may not always be able to detect and honor this setting. However, this does not change our compliance in any other way with our Privacy Policy.

Change and Turn off tracking features in your browser.

You can turn off tracking features and other security settings in your browser by visiting the following links:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari

**Google Analytics Opt-out Browser Add-on. **Google provides a free add-on to most major browsers that you can install to prevent your data from being collected and used by Google Analytics. Visit the following link to download the free Google Opt-out Add-on Tool.

Protecting Your Child’s Privacy

We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is not intended for use by anyone under the age of 13 (for these purposes, “child”), we realize that a child may attempt to access and use our Website. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website, other than for browsing to learn about what we do, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information.

As part of the story building process, we collect children’s PII from the purchaser of the personalized book. If we discover on our own that a child is accessing our Website and providing PII, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website.

Our Email Policy

We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or our affiliates.

We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our business.

Your email address is collected so that we can reach you if we need to verify information regarding your purchase. Your email address is also used so that an automated email can be sent once your book is ready to ship.

When you make a purchase from Snowflake Stories, LLC, you are placed on a new customer email list. New customers will receive three emails from us: (1) a coupon for a future purchase, (2) a new customer survey (to help us better understand our customers and improve our products and services), and (3) an invitation to become a brand ambassador. We highly recommend you not unsubscribe from our email list until you have received the automated email informing that your order has shipped.

Our Security Policy

We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.

Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

Use of Credit Cards

You may have to provide a credit card to buy products and services from our Website. We use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Changes to Our Privacy Policy

As necessary to address changes in laws or our business practices, we may modify our Privacy Policy, in whole or in part, to address these changes. Any changes we make to our Privacy Policy are effective as of this last updated date and replace any prior Privacy Policies. We encourage you to review our Privacy Policy periodically to make sure you still agree with it.

Questions about Our Privacy Policy

If you have any questions about our Privacy Policy, please contact us using the Contact Us page found on our Website.